Privacy Policy

Last updated: October 17, 2025

This Privacy Policy describes how Carviate Carpet Care & English Services ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our online platform ("our site" or "this service"). By accessing or using our site you acknowledge that you accept the practices described in this policy. If you do not agree with this policy, please do not use our site.

Contact: info@carviate.run | Omar Al Mukhtar Street, Area 61, Street #850, Al Dafna, Doha, Ad Dawhah Municipality, Qatar

Information We Collect

We collect information you provide directly and information collected automatically when you interact with our site.

Information you provide: name, email address, phone number, billing or service requests, messages, and any other information you submit when contacting us or requesting services.
Usage information: pages visited, time spent on pages, referral URLs, search queries, and other analytics data.
Device and log data: IP address, browser type and settings, operating system, and crash data.
Cookies and tracking: cookies, local storage, and similar technologies to recognize you and your preferences.

How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services and customer support.
To respond to inquiries, process requests, and communicate service-related information.
To send administrative information such as confirmations, invoices, and updates.
To personalize and enhance your experience on our site and to analyze usage trends and preferences.
To detect, prevent, and address technical issues and security incidents.
To comply with legal obligations and enforce our terms and policies.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to collect information about activity on our site and store certain information. Cookies help us provide, protect, and improve our services, and to provide a better user experience.

You can control cookies through your browser settings and other tools. Disabling cookies may limit some features or functionality of the site.

Data Sharing and Disclosure

We will not sell your personal information. We may share information in the following limited circumstances:

Service providers: third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing). They are permitted to use your information only as necessary to provide services to us.
Legal requirements: when required by law, legal process, litigation, or governmental request, or to exercise or defend legal claims.
Protection: when we believe disclosure is necessary to prevent fraud, investigate suspicious activity, protect the safety of any person, or protect our rights and property.
Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy; notice will be provided as required by law.

Data Retention and Security

We retain personal information for as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of data and the purposes for processing.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable. We cannot guarantee the absolute security of information.

Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access, correct, update, restrict or delete your information, and to object to or limit certain processing.

If you wish to exercise these rights or have questions about our practices, contact us at info@carviate.run. We may request information to verify your identity before fulfilling requests.

Children's Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it promptly.

International Data Transfers

We operate in Qatar and may store and process data in locations outside your country. When transferring personal information internationally, we will take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

Third-Party Links and Services

Our site may contain links to third-party sites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We recommend that you review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice by posting the updated policy on our site with a revised "Last updated" date.

Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Carviate Carpet Care & English Services
Omar Al Mukhtar Street, Area 61, Street #850
Al Dafna, Doha, Ad Dawhah Municipality, Qatar
Email: info@carviate.run